8. Cancellation & Refunds Policy

You can cancel your Plan at any time to stop the auto renewal of your plan either within your account (Billing section) or by contacting our team at [email protected]. 

Cancellations:

You are solely responsible for the cancellation of Services associated with your account, and you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel the Services associated with your account. If you decide to cancel your Plan, you will still have access to your Plan until the day of expiration and will be charged accordingly. You can also reconvene the auto renewal of your Plan anytime before the Plan expires. 

No Refunds or Credits.

Due to the nature of our services, except as described below, all Fees charged by ReachOut.AI are non-refundable. If you make an error or omit any required action resulting in excess Fees, you will be solely responsible for such additional charges. ReachOut.AI does not provide refunds or credits for errors, omissions, partially used or unused subscriptions, or non-access to the Service or Platform. Even if you have signed up for a subscription but haven’t utilized the Service or Platform, you are still obligated to pay all Fees for the subscription period. ReachOut.AI reserves the right to issue or deny a refund or credit, in its sole discretion, at any time and for any reason. The determination of whether to issue or deny a refund or credit rests solely with ReachOut.AI, and it is final unless mandated by law.

Why we are strict with our refund policy: For every new user account, we make a significant investment beforehand. We proactively reserve and secure essential GPU servers to guarantee our users experience the best and uninterrupted service. This is why our refund policy must be firm and conclusive.

Lifetime Deal “Pays For Itself” Money Back Guarantee:

For our lifetime deal packages, we offer a “Pays For Itself” guarantee. Here’s how it works: If you use ReachOut.AI and its features in your live business campaign, generating at least 50 videos, and find that it hasn’t saved you time or helped grow your results more than what you spent on purchasing our product, our team will work with you to resolve any issues until it does. However, if after working with our team it still doesn’t work out as expected, you can request a full refund within the first 30 days of your purchase. We are committed to your success and firmly believe in the power of ReachOut.AI to elevate your business to the next level.

Refund of Unauthorized Charges:

To ensure a seamless refund process for unauthorized charges, rest assured that our team conducts thorough investigations by carefully analyzing access logs and consent records for every user. This diligent investigation verifies the authenticity of such incidents. In cases where doubts arise, we possess the authority to challenge and provide irrefutable evidence to resolve the issue with the appropriate institution. We are committed to protecting our users’ interests while ensuring the fair and accurate resolution of unauthorized charge claims.

Payment Disputes:

If you wish to dispute any invoiced Fees or charges, you must notify us in writing within sixty (60) days from the billing date. During the dispute resolution, you must continue to pay all invoiced Fees and charges, or else you waive your right to pursue the dispute. It is essential to act reasonably and in good faith while cooperating diligently with ReachOut.AI to resolve the dispute. All determinations concerning your obligation to pay the invoiced Fees and charges made by ReachOut.AI are final.

We store and keep customers data and access logs for at least six (6) months for the purpose of chargebacks and/or if the system was used for any illegal/unethical purposes.

ReachOut.AI is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank. 

If you update your plan at any time, your existing plan will be cancelled and the new plan, with all its service capabilities and duration, will go in effect immediately upon payment confirmation unless otherwise instructed.

9. Your Content

Our Service allows You to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material, and allows You to create or generate graphics, videos or other material (together, Your “Content”).

You are responsible for Content that You post on or create through the Service, including its legality, reliability, and appropriateness.

By posting or creating Content on or through the Service, You represent and warrant that: (i) Content is Yours (You own it) and/or You have the right to use it and the right to grant us the rights and licence as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any person or entity. We reserve the right to terminate Your account in the event You infringe this provision.

You retain any and all of Your rights to any Content You submit, post, display or create on or through the Service and You are responsible for protecting those rights. We take no responsibility and assume no liability for Content You post or create on or through the Service. 

Reachout.ai has the right but not the obligation to monitor and edit all Content submitted by users on the Service.

By uploading or creating Content on or through the Service, You grant Reachout.ai a free of charge, non-exclusive, perpetual, transferable, royalty-free, irrevocable, worldwide licence to: (i) deliver the Service to You; and (ii) use the Content for internal research and development and/or to improve the Service and any other Reachout.ai technology. Where Content includes personal information about private individuals this will be further regulated by our Privacy Policy, DPA, or other individual agreement.

You shall ensure that Your Content complies with, and assist Reachout.ai to comply with, the requirements of all legislation and regulatory requirements in force from time to time relating to the use of personal data included in Your Content, including (without limitation) any data protection legislation from time to time in force in the UK including the Data Protection Act 2018 and any successor legislation. You will collect and process the personal data of all individuals featured in the Content in accordance with all applicable laws, including by obtaining any appropriate consents or approvals sufficient for the provision of the Service by Reachout.ai.

You are solely responsible for securing and backing up Your Content.

10. Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. In particular, You agree not to use the Service:

1. In any way that violates any applicable national or international law or regulation.
2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
3. For the purpose of adult entertainment and/or other incriminating content.
4. To impersonate or attempt to impersonate Reachout.ai, a Reachout.ai employee, another user, or any other person or entity.
5. In any way that infringes upon the rights of others, or in any way is unethical, illegal, unlawful, threatening, fraudulent, bullying, discriminating or harmful.
6. To create content that, as determined by us in our full discretion, may harm or offend Reachout.ai or any person or entity, or can be perceived as unethical or controversial.

Additionally, You agree not to use any non-exclusive Reachout.ai Stock Avatars (without Reachout.ai explicit written consent):

1. To create Content for TV broadcasting.
2. To create Content for “promoted”, “boosted” or “paid” advertising on any social media platform or similar media, without explicit permission from us.
3. To create Content used as or part of non-fungible tokens (NFTs) or similar.
4. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.

Reachout.ai can (acting reasonably) in its full discretion decide if Content violates this clause. Should any of Your Content be deemed in violation of Prohibited Uses, You must immediately delete, stop distributing and recall the violating Content both online and offline.

Additionally, You agree not to:

Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party’s use of the Service, including their ability to engage in real time activities through the Service.

Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service.

Use any manual process to monitor or copy any of the material on the Service or for any other unauthorised purpose without our prior written consent.

1. Use any device, software, or routine that interferes with the proper working of the Service.
2. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful to the Service.
3. Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
4. Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
5. Take any action that may damage or falsify Reachout.ai ratings or reputation.
6. Use our Services to create or attempt to create a competing service or a service that allows or utilizes access to our Services through automated means or API calls (“white-label services”) without our prior express written permission.
7. Otherwise attempt to interfere with the proper working of the Service.

11. Confidential Information

“Confidential Information” means the specific terms and conditions of the Agreements and any non-public technical or business information of a party, including without limitation any information relating to a party’s techniques, algorithms, know-how, current and future products and services, research, engineering, designs, financial information, procurement requirements, manufacturing, customer lists, business forecasts, marketing plans and any other information which is disclosed to the other party in any form and (i) which is marked or identified as confidential or proprietary at the time of disclosure, or (ii) that the receiving party knows or should reasonably know to be the confidential or proprietary information of the disclosing party given the nature of such information and the circumstances of its disclosure.

Both Reachout.ai and Business Customer will only use the other’s Confidential Information as necessary to perform under the Agreements, and must not use or disclose, either during or after the termination of its relationship, such information.  Both Reachout.ai and Business Customer will only disclose the other party’s Confidential Information to persons or entities who need to know the information to perform under the Agreements. These obligations will remain in full force and effect in perpetuity.

Nothing in the Agreements shall prohibit either Reachout.ai or Business Customer from disclosing Confidential Information of the other party if legally required to do so by judicial or governmental order (“Required Disclosure”); provided that the disclosing party shall: (i) give the other party prompt written notice of such Required Disclosure prior to disclosure; (ii) cooperate with the other party in the event the party elects to oppose such disclosure or seek a protective order with respect thereto, and/or (iii) only disclose the portion of Confidential Information specifically requested by the Required Disclosure.

12. Analytics

We may use third-party service providers to monitor and analyse the use of our Service.

For additional information on how such third-party service providers may access Your personal data, please refer to our Privacy Policy at https://www.reachou.ai/privacy.

13. No Use By Minors

The Service is intended only for access and use by individuals at least sixteen (18) years old.

By accessing or using the Service, You warrant and represent that You are at least sixteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of these Terms.

If You are not at least sixteen (18) years old, You are prohibited from both the access and usage of the Service and should immediately stop using the Service.

14. Accounts

When You create an account with us, You guarantee that the information You provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of Your account on the Service.

You are responsible for maintaining the confidentiality of Your account and password, including but not limited to the restriction of access to Your device and/or account. You agree to accept responsibility for any and all activities or actions that occur under Your account and/or password, whether Your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, or a name or trademark that is subject to any rights of another person or entity other than You, without appropriate authorisation. You may not use as a username any name that is offensive, vulgar or obscene.

15. Customer Reference

You agree (i) that Reachout.ai may identify You as a recipient of Service and use Your name and logo in sales presentations and on the Reachout.ai website, and with prior approval in marketing materials and press releases, and (ii) with prior approval to develop a brief customer profile for promotional purposes on any websites owned and/or controlled by Reachout.ai.

16. Intellectual Property

The Service and its original content (excluding any Content provided by You or other users), features and functionality are and will remain the exclusive property of Reachout.ai and its licensors.

The Service is protected by copyright, trademark, and other laws of foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You acknowledge and agree that Reachout.ai retains sole ownership of all rights (including intellectual property rights), title and interest in and to the Service and all related content and technology. You will not acquire any rights, title or interest in or to the Service and all related content and technology.

All content found on or through this Service are the property of Reachout.ai or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use such content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.‍‍‍

17. No Reverse Engineering

You agree that You will not, at any time, reverse engineer (or attempt to reverse engineer) any part of the Service or content therein, nor will You permit any third-party to do so. 

18. Error Reporting and Feedback

You may provide us directly at [email protected] with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).

You acknowledge and agree that: (i) You shall not retain, acquire or assert any intellectual property rights or other rights, title or interest in or to the Feedback; (ii) we may use the Feedback to improve the Service or any other technology; (iii) we may have development ideas similar to the Feedback; (iv) the Feedback does not contain confidential information or proprietary information from You or any third-party; and (v) we are not under any obligation of confidentiality with respect to the Feedback.

You hereby grant Reachout.ai and its affiliates an exclusive, transferable, irrevocable, free-of-charge, royalty-free, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialise) the Feedback in any manner and for any purpose.‍

19. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Reachout.ai.

Reachout.ai has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their web sites.

You acknowledge and agree that Reachout.ai shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party web sites or services.

We strongly advise You to read the terms of service and privacy policies of any third-party web sites or services that You visit.

20. Disclaimer Of Warranty

OUR SERVICE AND ANY CONTENT THEREIN ARE PROVIDED BY REACHOUT.AI ON AN “AS IS” AND “AS AVAILABLE” BASIS. REACHOUT.AI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE AND THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE AND ANY CONTENT THEREIN IS AT YOUR SOLE RISK.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, REACHOUT.AI MAKES NO WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICE. WITHOUT LIMITING THE FOREGOING, REACHOUT.AI DOES NOT REPRESENT THAT THE SERVICE, ANY CONTENT THEREIN OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. IN PARTICULAR, IF YOU ARE A CONSUMER AND HAVE YOUR HABITUAL RESIDENCE IN THE UK OR THE EUROPEAN ECONOMIC AREA, APPLICABLE CONSUMER LAWS MAY NOT ALLOW SOME OF THE EXCLUSIONS AND LIMITATIONS SET OUT ABOVE, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

21. Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL DEFEND, INDEMNIFY AND HOLD HARMLESS REACHOUT.AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, COSTS, EXPENSES (INCLUDING LEGAL FEES), CLAIMS, COMPLAINTS, DEMANDS, ACTIONS, SUITS, PROCEEDINGS, OBLIGATIONS AND LIABILITIES ARISING FROM, CONNECTED WITH OR RELATING TO YOUR USE OF THE SERVICE OR BREACH OF THESE TERMS. NOTWITHSTANDING THE FOREGOING, REACHOUT.AI  RETAINS THE RIGHT TO PARTICIPATE IN THE DEFENCE OF AND SETTLEMENT NEGOTIATIONS RELATING TO ANY THIRD-PARTY CLAIM, COMPLAINT, DEMAND, ACTION, SUIT OR PROCEEDING WITH COUNSEL OF OUR OWN SELECTION AT OUR SOLE COST AND EXPENSE.

IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL REACHOUT.AI BE LIABLE TO YOU FOR LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL OR REPUTATION, OR ANY INDIRECT OR CONSEQUENTIAL DAMAGE RESULTING FROM YOUR USE OF THE SERVICE OR ANY CONTENT THEREIN.

IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL REACHOUT.AI TOTAL AGGREGATE LIABILITY ARISING FROM, IN CONNECTION WITH, OR RELATING TO THESE TERMS, THE SERVICE OR ANY CONTENT THEREIN EXCEED: (I) IF YOU HAVE MADE ANY PURCHASE, THE AMOUNT OF THE PURCHASE GIVING RISE TO THE RELEVANT DISPUTE; OR (II) THE AMOUNT OF ONE-THOUSAND POUND STERLING ($1,000).

NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE OR LIMIT OUR LIABILITY TO THE EXTENT NOT PERMITTED BY APPLICABLE LAW.

22. Termination

We may terminate or suspend Your account and/or prevent Your access to the Service immediately, without prior notice in the event You are in breach of these Terms.

You are free to stop using the Service at any time. If You wish to terminate your account, please contact us. Termination of Your account will take effect at the end of the then current Billing Cycle and will not give rise to any refund of Your Purchase, unless as described under “8. Refund”.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

23. Governing Law

The Agreements and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation are governed by UK law. The UK Courts will have exclusive jurisdiction to deal with any dispute (including any non-contractual claim or dispute) which has arisen or may arise out of, or in connection with, the Agreements.

If you are a Consumer and have your habitual residence in the UK or the European Economic Area, you may benefit from additional rights and protection afforded to you by mandatory provisions of the laws of your country of residence, and nothing in these Terms shall affect the enforceability of these additional rights and protection.

24. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

25. Amendments To Terms

We may amend these Terms at any time by posting the amended Terms on this site. It is Your responsibility to review these Terms periodically. Any revision to these Terms will become effective immediately after posting. If any revision to these Terms has a material impact on Your rights or obligations, we may notify You of such revision using Your registered e-mail address.

By continuing to access or use our Service after any revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the revised Terms, You are no longer authorised to use Service.

26. Waiver

No waiver by Reachout.ai of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition, and any failure of Reachout.ai to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

27. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

28. Assignment

We may transfer our rights and obligations under these Terms to another organisation. We will always tell You in writing if this happens and we will ensure that the transfer will not affect Your rights.

You may not transfer any of Your rights and obligations under these Terms to any other person without our prior express written consent.